There will be times, a user of Navigator may come across one too many 'O-U-Rs' (Old Unit to Return), during those times it may seem there is no way out of the situation - However, today you will find out how...
Firstly you must go to the job > parts tab and analyse how many parts have been booked on and off.
In the example below there is an extra O-U-R.
(PLEASE NOTE: Each E/U must have an O-U-R to net off the exchange units/surcharge. Also must both be at the same price, for example
E/U - £100.00 and O-U-R £100.00 otherwise the proforma/invoice will show incorrectly).
Step 1: In order to remove the O-U-R and ultimately book a +O-U-R you must go into the Parts > Point Of Sale.
Step 2: Book the part out with a NEGATIVE quantity (as shown below)
PLEASE NOTE: You must have the Keyword Override at hand or please seek the authorised person(s).
Step 3: Once you have passed the stage of overriding the credit for the part, the system will ask "Has The Old Unit Been Returned?" Please select YES.
Step 4: Once the 'pending' stage of booking the parts out is on the screen (as shown below) - Please double click the unwanted items, for example, the highlighted items in the image below.
This will leave the user with a quantity of +1 O-U-R (as required to complete the job).
Step 5: Finally, you can book the positive O-U-R to the job as you would normally.
If there are any questions, please do not hesitate to contact the support team at Navigator.
