To merge customer records, go to the main menu and select Marketing > view customer/prospect. Search and select the customer record you want to Keep (make a note of the customer reference number)
In this example we are going to merge example 1 and example 2, keeping example 1 active on the system.
From within the customer record, select actions > merge customer.
This will then take you back into the marketing search screen, search for the customer you no longer want on the system and this will be merged with the original customer you selected.
To proceed with the merge select Yes.
The following window will then display:
This screen allows you to merge information onto the customer record you are keeping. Tick the boxes for information you want to keep and select OK to confirm.