If Chrome is your default browser, Navigator will not install automatically. This is due to a change within the web browser and Chrome no longer allows downloads from non secure web pages.
We have made the change from 20.1.16 onwards so the system downloads it from a new secure web address, however, on older releases the below steps may be needed to resolve the issue with installing the update.
1. Open up the Microsoft Edge browser and go to http://install.dmservices.co.uk
2. Scroll down and click the "Download" option
3. Run dms.msi once downloaded and follow the installation process.
Once it has installed, log into Navigator. If the prompt still appears refer to the below troubleshooting
Navigator is still prompting to update?
- This means the steps above have failed, ensure you installed the latest dms.msi file that was downloaded.