This guide will assist, when you are wanting to change or amend the Service Reminder Letter.
First Select the Marketing category and the select New ACM on the sub-category.
The select Letter Template Editor.
Select the type of the Template you wish to change, then click Open Letter
This will open automatically in WORD, once open be sure to click the "Enable Content" at the top to ensure you can edit the document.
IMPORTANT NOTICE, ONCE FINISHED WITH THE CHANGES PLEASE CLICK THE "X" ON THE TOP RIGHT TO SAVE THE CHANGES.