How to Refund a Parts Deposit Invoice

If you need to issue a refund for a parts deposit taken from a customer, follow these steps:

Step 1: Locate the Original Order

1. Navigate to Parts > Point of Sale > Orders List.
2. Search for the relevant order by customer name, part number, or order reference.
3. Single-click on the line of the order to highlight it.

Step 2: Cancel the Order

1. Once the correct order is selected, press the Cancel Order button.
2. This will cancel the deposit associated with the order and prepare it for processing in the Point of Sale screen.

Step 3: Process the Refund

1. The Point of Sale screen will now display the canceled order details.
2. Complete the transaction as a refund to the customer:
   • Ensure the refund is processed against the correct payment method (e.g., cash, card, or account).
   • Provide the customer with a receipt if required.