Use this guide to create a VOR (Vehicle Off Road) Parts Order when a vehicle requires a part before work can continue.
A VOR Order records the requirement against a customer or workshop job and ensures the part is included in the next VOR supplier order.
Why This Matters
VOR parts are typically required urgently because a vehicle cannot be repaired, completed, or returned to the customer without them.
Unlike a Local Order, creating a VOR Order does not immediately place an order with the supplier.
Instead, the requirement is recorded and held until a Parts Manager or authorised user creates a Daily VOR Order.
Understanding this distinction is important because many users expect a supplier order to be created immediately.
If you understand how the VOR process works, you will know:
Why the part appears in the Orders List.
Why a supplier order is not immediately visible.
Why a Daily VOR Order must be created later.
How the part eventually progresses through Goods In and allocation.
What Does VOR Mean?
VOR stands for Vehicle Off Road.
A vehicle is considered VOR when:
It cannot be repaired.
It cannot be completed.
It cannot be returned to the customer.
Work cannot continue until the required part arrives.
The VOR process helps prioritise these requirements and ensures they are included in dedicated supplier orders.
When to Use This Process
Use a VOR Order when:
A vehicle is waiting for a required part.
The part number is known.
The part should be included in the next VOR supplier order.
The requirement is linked to a customer or workshop job.
Typical examples include:
A failed sensor preventing vehicle completion.
A damaged component discovered during repair.
A warranty repair requiring a manufacturer part.
A workshop vehicle awaiting a critical component.
When Not to Use This Process
Do not use a VOR Order when:
The supplier should be contacted immediately.
The order should create a supplier order straight away.
The requirement should be included in a stock replenishment order.
The part number is unknown.
In these situations, use:
Local Order
Stock Order
Special Order
as appropriate.
Before You Start
Before creating a VOR Order, ensure you have:
The correct part number.
The customer or workshop job details.
The correct supplier or franchise.
Any supporting information required by your organisation.
You should also confirm that the requirement genuinely qualifies as a VOR requirement.
Understanding How VOR Orders Work
One of the most common misunderstandings is assuming that a VOR Order immediately creates a supplier order.
It does not.
Step 1: Create the VOR Requirement
The parts advisor creates the VOR Order.
This records:
The required part.
The customer or workshop requirement.
The quantity required.
At this stage the system creates a customer or workshop order only.
Step 2: Daily VOR Processing
Throughout the day, additional VOR Orders may be created.
For example:
Workshop Job A requires a sensor.
Workshop Job B requires a mirror.
Workshop Job C requires a wiring harness.
Each requirement is recorded separately.
Step 3: Create the Supplier Order
Later, a Parts Manager creates a Daily VOR Order.
The system gathers all outstanding VOR requirements and combines them into a supplier order.
Step 4: Receive the Parts
When the supplier delivers the parts:
The supplier order is processed through Goods In.
Parts are received into stock.
Step 5: Allocate the Parts
Because one supplier order may contain parts for multiple customers and workshop jobs:
Parts are not automatically allocated.
Allocation takes place through the Orders List.
This differs from the Local Order process where a direct one-to-one relationship exists.
Creating a VOR Parts Order
Step 1: Open the Parts Ordering Screen
Navigate to the parts ordering area.
Begin creating a new parts order.
Step 2: Enter the Part Number
Enter the required part number.
Verify:
The part number is correct.
The description matches the requirement.
The supplier information is correct.
Accurate part information reduces delays later in the process.
Step 3: Select the Order Category
Locate the Order Category field.
Select:
VOR Order
This step determines how the order will be processed.
Selecting VOR Order means the requirement will wait for inclusion in a Daily VOR Order.
Step 4: Link the Requirement
Select the customer or workshop job requiring the part.
Verify:
Customer details.
Workshop job number.
Vehicle details where applicable.
The order remains linked to this requirement throughout the process.
Step 5: Review the Order
Before confirming, check:
Part number.
Quantity.
Supplier.
Order category.
Customer or workshop allocation.
Taking time to review the information helps avoid rework later.
Step 6: Confirm the Order
Confirm the order.
The system creates the VOR requirement.
The order now appears within the Orders List.
What Happens After the Order Is Created?
After the order is confirmed:
The Requirement Is Recorded
The workshop or customer requirement becomes visible within the system.
The Requirement Waits for Processing
The part remains outstanding until a Daily VOR Order is created.
The Supplier Order Is Created Later
The Daily VOR Order process creates the supplier order.
Goods In Takes Place
When the supplier delivers the part, the supplier order is processed through Goods In.
The Part Is Allocated
The part is allocated to the correct customer or workshop job using the Orders List.
Example Workflow
A workshop technician identifies a failed ABS sensor.
The vehicle cannot be completed without the replacement part.
The parts advisor:
Creates a VOR Order.
Enters the ABS sensor part number.
Selects VOR Order.
Links the order to the workshop job.
Confirms the order.
The order appears as an outstanding VOR requirement.
Later that day, the Parts Manager creates the Daily VOR Order.
The ABS sensor is included in the supplier order.
When the part arrives:
The supplier order is received through Goods In.
The sensor is added to stock.
The order is located in the Orders List.
The sensor is allocated to the workshop job.
The repair can continue.
Common Mistakes
Expecting a Supplier Order to Be Created Immediately
A VOR Order creates a customer or workshop requirement only.
The supplier order is created later during Daily VOR processing.
Selecting Local Order Instead of VOR Order
This causes a supplier order to be created immediately and changes the workflow entirely.
Always verify the order category before confirming.
Allocating the Order to the Wrong Job
Incorrect allocation may cause delays when the part arrives.
Always verify customer and workshop details.
Using VOR for Routine Stock Requirements
VOR Orders should be reserved for urgent requirements.
Routine requirements should follow the Stock Order process.
Troubleshooting
The Part Cannot Be Found on a Supplier Order
Check whether the Daily VOR Order has been created.
The supplier order will not exist until this process has been completed.
The Order Appears Outstanding
Check:
Whether the supplier order has been created.
Whether Goods In has been completed.
Whether the part has been allocated through the Orders List.
The Part Has Arrived but the Order Remains Open
Verify that:
Goods In was completed successfully.
The part has been allocated from the Orders List.
The correct customer or workshop job was selected.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article