Error When Trying to Post a Receipt on a Vehicle

If you encounter an error when trying to post a receipt on a vehicle, the most common cause is the status of the vehicle deal.

Why Does This Error Occur?

? If the vehicle is marked as CLOSED, PAID, the system locks the deal, preventing any further financial transactions, including posting receipts.

How to Resolve the Issue

1. Check the Vehicle’s Status

   • Navigate to the Vehicle Record
   • Locate the deal status
   • If the status is CLOSED, PAID, you will need to reopen it

2. Reopen the Deal

   • Select the option to reopen the deal
   • This will unlock the record, allowing further transactions

3. Post the Receipt

   • Once the deal is open, proceed with posting the receipt
   • Ensure all details are correct before confirming

4. Reclose the Deal (If Required)

   • After posting the receipt, if necessary, mark the deal as CLOSED, PAID again