Why am I get error "NOT SOLD, NOT IN STOCK, NOT REGISTERED" when trying to invoice a vehicle?

This error appears when attempting to invoice a vehicle, indicating that at least one of the following conditions has not been met:

• The vehicle does not have an associated sales order.
• The vehicle is not currently in stock.
• The vehicle is missing a registration number.

• For the system to allow invoicing, the vehicle must be correctly set up within these three criteria.

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  Steps to Resolve the Issue

  1. Verify the Sales Order

  The system requires a valid sales order linked to the vehicle before an invoice can be generated.

  ✅ Check if a sales order exists:

  • Navigate to the Sales Order Management section.
  • Search for the vehicle by stock number or VIN.
  • If no sales order is found, create a new one and link it to the vehicle.

• ? If the vehicle is part of a fleet deal or bulk order, ensure the correct sales order is attached.

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  2. Confirm Stock Status

  The vehicle must be recorded as in stock before it can be invoiced.

  ✅ Check the stock record:

  • Go to Stock Management and locate the vehicle.
  • Verify that its status is “In Stock” and not marked as “Pending Delivery”, “On Order”, or “Deleted”.

• ? If the vehicle is incorrectly marked as “Not in Stock”:

  • Update the stock status manually if you have the required permissions.
  • If the vehicle is missing from stock records, it may need to be re-added or reallocated.

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  3. Ensure a Registration Number is Assigned

  The system requires a registration number for invoicing.

  ✅ Check the registration details:

  • Open the Vehicle Details or Sales Order.
  • Look for the Registration Number field.
  • If the field is empty, enter the correct registration number.

• ? For new and unregistered vehicles:

  • If a reg number is not yet assigned, enter "TBC" in the field as a placeholder.