How to Write Off a Warranty Claim

To write off a warranty claim, follow these steps:

1. Navigate to Workshop > Warranty Ledger > Warranty Claims and press Search.
2. Locate the claim number you wish to write off and select Post Payment.
3. In the Invoice Reference field, enter "CLEAR," set the date to today, and enter 0 for both the Invoice/Payment Value and the VAT amount.
4. Input an internal sales ledger account and the claim number in the respective claim number field.
5. In the Amount to Allocate field, enter 0 and tick the Claim Complete box.
6. Press Allocate and then Finish.

The claim is now written off. This process can also be used to clear minor discrepancies, such as small amounts, from the warranty ledger.