Why the System is Asking for an Authority Code

The system may request an Authority Code when performing certain actions. This safeguard ensures that sensitive or high-level tasks are carried out with the appropriate authorisation. Below, we’ll explain why this happens and how to address it.

When Will the System Ask for an Authority Code?

The system may ask for an Authority Code depending on:

• The specific area of the system you are working in.
• The privileges assigned to your user profile.

If your privileges are limited for the task you’re trying to perform, the system will require Management Approval to proceed.

Staff Privileges and Management Approval

• Your ability to perform certain tasks without an Authority Code is determined by your Staff Privileges.
• These privileges are set in the Staff Records section of the system.
• If your privileges are restricted, you’ll need a manager or authorised individual to enter their Authority Code to proceed.

How to Set Up Authority Codes

Authority Codes are managed in the system to ensure only authorised users can approve sensitive actions.

For instructions on how to set up Authority Codes, refer to the Authority Codes Guide.

Steps to Follow When Prompted for an Authority Code

1. Check Your Privileges:

   • If the system asks for an Authority Code, it means you don’t have the required privilege for the action.
   • Verify whether the action requires higher authorisation.

2. Request Management Approval:

   • Contact a manager or authorised user to enter their Authority Code.
   • Once the code is entered, you can proceed with the task.

3. Review Privilege Settings (If Applicable):

   • If you believe your privileges need updating, speak to your system administrator to review and adjust your access in the Staff Records section.

Key Points to Remember

• Why Authority Codes are Used: To ensure sensitive tasks are authorised by appropriate personnel.
• When They Are Needed: When your privileges don’t permit a particular action.
• How to Resolve: Request Management Approval or consult the system administrator for guidance.

For more detailed information about configuring Authority Codes, refer to the Authority Codes Guide.