Credit Notes Not Posting to the Till

This guide explains what to check when a credit note does not appear in the till account.

Why This Matters

Reviewing credit note postings correctly:

• Prevents reconciliation issues.
• Ensures balances appear in the correct nominal account.
• Helps identify whether the posting is expected behaviour or a genuine issue.
• Reduces unnecessary support escalations.

Expected Behaviour

The credit note should normally post to the till account:

• 1.20.60.0

If the credit has not posted there, further checks are required.

Step 1 - Check the Correct Till Day

Before investigating further:

1. Confirm the date the credit note was raised.
2. Review the till rec for that specific day.

In many cases, the credit has posted correctly but is being checked against the wrong trading date.

Step 2 - Check for Cash Credit Posting

If the credit note has not posted to:

• 1.20.60.0

It may have been credited as cash instead.

In this scenario, the value is usually posted to:

• 1.20.60.14

What Happens Next

If the value is sitting in:

• 1.20.60.14

Accounts can journal the balance if required.

This is normally an accounting correction rather than a system issue.

Step 3 - Check if the Job Was Invoiced to Sales Ledger

Another reason the credit may not appear in:

• 1.20.60.0

is because the original job was invoiced and credited against a Sales Ledger account.

In these cases:

• The posting follows the Sales Ledger route instead of the till account.
• This is expected behaviour depending on how the invoice was raised.