Not able to credit a stock record due to the Part Exchange

Modified on Thu, 12 Oct 2023 at 11:41 AM

If you are trying to cancel a host deal and the message display is stating "Part Exchange is closed". Example below:

 

 

Carry out the following checks: 


Check it is in the same branch and not been transferred

 

IE: the host is in Branch 3 and the P/X is in Branch 2

 

The P/X needs transferring back to the original branch

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