How to Suspend an Account in the Sales Ledger

Suspending an account in Navigator's Sales Ledger prevents new invoices from being raised against it. This can be done manually or set to auto-suspend based on overdue payments.

Manually Suspending an Account

1️⃣ Access the Sales Ledger

• Navigate to Sales Ledger > Search for the Customer Account

2️⃣ Go to the Terms Tab

• Click on the Terms tab within the customer record

3️⃣ Set Account Status to "Suspended"

• Change the account status to "Suspended"
• This prevents new invoices from being created for the account

Understanding Auto Suspension (Suspended Auto)

? If the account status is "Suspended (Auto)", it means the suspension is controlled by the Auto Stop (days) setting.

? Auto Stop (days) is also found under the Terms tab and determines how many days an invoice can remain unpaid before the system automatically suspends the account.

✅ Example:

• If Auto Stop (days) = 60, the system will automatically suspend the account if an invoice remains unpaid for 60 days.

Reverting an Account from "Suspended (Auto)" to Open

• To reactivate an account that is Suspended (Auto), you need to:
  ✅ Adjust the Auto Stop (days) setting to a higher value
  ✅ Ensure overdue invoices are settled

⚠️ If the Auto Stop (days) setting is not updated, the account will automatically revert to "Suspended (Auto)" after the next invoice cycle.