Why Does My VAT Return Only Show Zeros?

If your VAT return shows only zeros, it is likely due to a missing End Date for the VAT quarter. This article explains why this occurs and how to resolve the issue.

Cause

When completing a VAT quarter, Navigator prompts you to enter the End Date for the next VAT quarter. If this step is missed, the system cannot calculate the VAT correctly, resulting in a return populated with zeros.

Solution

Step 1: Access Branch Setup

1. Navigate to Setup > Branch Setup from the main menu.

Step 2: Update the End Date

1. In the Branch Setup window, locate the Company No field.
2. Click Update next to the Company No.
3. Enter the correct End Date for the VAT quarter.

Step 3: Save Changes

1. Close the update window.
2. Click Save & Close to finalise the changes.

Key Notes

• Automatic Prompt: When completing a VAT quarter, ensure you enter the next quarter's End Date when prompted.
• Manual Update: If missed, the End Date can always be manually updated in Branch Setup.
• Immediate Effect: Once the End Date is entered, the VAT return should populate correctly.

Example

1. VAT quarter ends on 30th June.
2. When prompted, the End Date for the next quarter (e.g., 30th September) must be entered.
3. If not entered, navigate to Setup > Branch Setup to manually input the date.