Error: "Cannot Find Vehicle on File" When Trying to Invoice a Workshop Job

Modified on Mon, 17 Feb at 8:13 AM

This error occurs when the system cannot locate an active vehicle matching the registration number in the customer record. Without an associated vehicle, the system is unable to process the invoice.

Steps to Resolve the Issue

1. Verify the Vehicle Exists in the Customer Record

Navigate to Marketing > Customer Search
Search for the customer linked to the workshop job
Go to the Vehicle Tab to check if the vehicle is listed

2. If the Vehicle is Missing, Re-add It

Click Add Vehicle within the customer record
Enter the vehicle’s registration number
Click the VRM button to automatically pull the vehicle details
Save the record