How to Resolve Issues When Rescheduling Workshop Jobs

Rescheduling a workshop job is an essential function when dealing with changing customer needs or operational adjustments. However, certain conditions must be met before the system allows a job to be rescheduled. This guide explains why rescheduling may not be possible and how to address these issues.

Why Can’t I Reschedule a Workshop Job?

1. Job Not Marked as Complete:

   • The Reschedule Appointment option is only available for jobs that are marked as complete.
   • Attempting to reschedule an incomplete job will result in restrictions within the system.

2. Loan Car Not Returned:

   • If a job has an associated loan car, the vehicle must be returned in the system before rescheduling is allowed.

How to Reschedule a Workshop Job

1. Mark the Job as Complete:

   • Locate the job in the workshop system.
   • Update its status to Complete.

2. Return the Loan Car (if applicable):

   • If a loan car is linked to the job, ensure the loan car is returned in the system before proceeding.
   • This step clears any dependencies that may block the rescheduling process.

3. Create a New Appointment:

   • Once the job is marked as complete and any loan car dependencies are resolved, reschedule the job as a new appointment for the desired day and time.

Key Notes

• System Requirements:
  The system enforces these conditions to maintain accurate records and avoid conflicts, such as overlapping loan car allocations or unprocessed job statuses.
• Avoid Skipping Steps:
  Ensure all prerequisites are met (job completion and loan car return) to streamline the rescheduling process.

Scenarios Where This Process is Useful

• Customers request changes to their appointment schedule.
• Operational adjustments require jobs to be moved to a different day.
• Loan car logistics need to be managed before rescheduling.