How Do I Change My Email Address on Navigator?

Your email address in Navigator is used for various system notifications, password resets, and communication tracking. It is stored against your staff record, and must be kept up to date to ensure smooth operation of the system and accurate delivery of messages.

If you need to change your email address - whether due to a personal update, role change, or correcting an error—this article outlines how to do so.

Where Is the Email Address Stored?

Navigator stores each user’s email address within their staff record. This information is not something you can typically update from your user profile unless you have the correct level of system access.

How to Change Your Email Address

Option 1: Ask a Manager or Administrator

If you do not have access to staff records:

1. Ask your line manager or a system administrator to update your email address for you.

2. They will need to follow the steps outlined below under "If You Have Access".

Option 2: Update It Yourself (If You Have Access)

If you do have permission to access staff records, follow these steps:

1. Go to Setup in the Navigator menu.

2. Select Staff Records.

3. Enter your staff ID to open your record.

4. Navigate to the Details tab.

5. Locate the Email Address field.

6. Enter your new email address.

7. Press Save to confirm the change.

Once saved, your updated email will be reflected throughout the system.

Additional Considerations

• If your organisation uses email addresses for login or multi-factor authentication, updating it may affect your login process - check with your IT support team if you're unsure.

• Make sure the new email address is valid and monitored, especially if you're expecting system alerts or approval requests.

• If you're changing your email because of a name change or change in role, you may also need to update your display name or group memberships.