Upload Error When Adding Documents to Navigator

When users attempt to upload documents to Navigator and encounter an error, the issue is often related to file size limitations. This article explains the cause of the problem, the specific limits in place, and how users can resolve or work around the issue to successfully upload their documents.

Problem

You may receive an error message when trying to upload a document to Navigator. This typically occurs when the file exceeds the system’s current upload size limit.

Cause

Navigator currently supports document uploads up to 4,500KB (4.5MB) in size. If a file is larger than this, the system will reject it and generate an error message.

Solution

To resolve this issue:

1. Check the file size before attempting to upload. Most operating systems display the file size in the file properties or details view.

2. If the file exceeds 4,500KB:

   • Compress the file using a PDF optimiser or file compression tool.

   • Split the content across multiple smaller documents if applicable.

   • Reduce image resolution if the document contains embedded images.

Tips

• PDFs tend to be more compact than Word documents or image files.

• Tools such as Adobe Acrobat, Smallpdf, or online compressors can significantly reduce file size without sacrificing quality.

• If your document is close to the limit, even minor reductions (e.g. removing unnecessary pages or images) can help bring it under the threshold.

Related Issues

• If the error persists even after reducing the file size, check for:

  • Corrupted files

  • Unsupported file types