Troubleshooting Navigator Not Opening

If Navigator fails to open, users cannot access core functions for jobs, invoicing, or reporting. Most issues are caused by installation errors, missing software files, or configuration problems. Following these checks will resolve the majority of cases.

Step 1: Confirm System Requirements

Make sure your PC meets the hardware and software requirements for Navigator:
Hardware and Software Specifications

Step 2: Reinstall Navigator

1. Uninstall Navigator fully by following this guide:
   Full Uninstall of Navigator

2. Reinstall Navigator from the official link:
   Install Navigator

Step 3: Fix CefSharp Errors

If you see an error such as Unhandled Exception or CefSharp, a Microsoft runtime file may be missing.

• Download and install this package:
  Microsoft Visual C++ Redistributable (x64)

Step 4: Check Antivirus Exceptions

Navigator may be blocked by antivirus software. Add Navigator as an exception using this guide:
Adding Program Exceptions in Antivirus Programs

Step 5: Recreate the Shortcut

Sometimes the desktop shortcut points to an old version.

1. Delete the existing Navigator icon.

2. In Windows Start, search for Navigator.

3. Right-click and select Send to Desktop (create shortcut).

4. Try opening Navigator again.

Step 6: Check Server Address

If the server address is missing or incorrect, Navigator will not load. Verify it using this guide:
Accessing Your Server Address in Navigator

Next Steps

If Navigator still does not open after following these checks, contact the helpdesk team with details of the error message and what steps you have already tried.