Licence Not Available – What Does This Error Mean?

The "Licence Not Available" error in Navigator occurs when all available licences are currently in use. This guide explains the cause of this error, how Navigator licences work, and steps to prevent the issue.

What Does the Error Mean?

• The error indicates that the maximum number of licences allocated to your organisation is in use.
• Example:
  • If you have 10 licences and 9 users are logged in, only 1 licence remains available.
  • If all 10 licences are in use, additional users attempting to log in will encounter this error.

How Navigator Licences Work

• Licence Usage:

  • A licence is consumed each time a user logs in to Navigator.
  • Licences are released when a user logs off correctly.

• Incorrect Logoff:

  • If users do not log off properly using the "Logoff" option, the licence may not be released.
  • This can result in licences appearing as "in use" even when the user is no longer active.

Preventing the Error

1. Encourage Proper Logoff:

   • Train staff to always use the "Logoff" option when exiting Navigator.
   • Avoid closing the application abruptly (e.g., through Task Manager), as this may not release the licence.

2. Monitor Licence Usage:

   • Regularly review active user sessions to identify unused licences.

3. Reclaim Stuck Licences:

   • If a licence is not released due to improper logoff, an administrator can force logoff or reset the session.

4. Evaluate Licence Needs:

   • If the error occurs frequently, consider increasing the number of licences to match organisational requirements.

Scenarios Where This Guide Is Useful

• Understanding the cause of the "Licence Not Available" error.
• Addressing issues caused by improper user logoff.
• Determining whether additional licences are needed.

Key Notes

• Maximise Licence Efficiency: Ensure staff log off properly to free up licences for other users.
• Temporary Solutions: An admin can manually release unused licences in urgent cases.
• Long-Term Planning: Monitor trends in licence usage to assess if more licences are required.