Two-way SMS lets Navigator send messages to customers and receive their replies. The conversation stays attached to the customer or job record. Both sales teams and service teams use the same tool, so communication is consistent across the dealership.
Where it works
• Sales 360 CRM
• Workshop system
This means Sales Executives and Service Advisors can message customers quickly and manage replies without leaving Navigator.
What two-way SMS offers
• Full inbound and outbound messaging
• A complete conversation history
• No lost messages
• Easier follow-up
• Faster customer responses
Benefits
• Better visibility of customer communication
• Reduced admin work
• More reliable messaging
• Stronger customer engagement
Getting set up
To activate two-way SMS, request setup using the link below:
click here to arrange setup
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