How to Set Up SMS Appointment Reminders

This guide explains how to configure Navigator to send automatic SMS appointment reminders to customers the day before their scheduled appointment. Ensuring it reduces no shows and improves customer satisfaction through communication.

Steps to Set Up SMS Appointment Reminders

Step 1: Access the Workshop Module

1. Log in to Navigator and navigate to the Workshop Module.
2. Select Service Parameters from the submenu.

Step 2: Open Email/SMS Settings

1. From the toolbar, click on the Email/SMS icon.

Step 3: Configure SMS Appointment Reminder

1. In the Email/SMS Settings window:

   • Select the SMS Appointment Reminder tab.

2. Compose Your Message:

   • In the Message Box, type the SMS text you want customers to receive.
   • Example: "Reminder: Your appointment is scheduled for tomorrow at [time]. Please contact us if you need to reschedule. Thank you!"

3. Review your message to ensure it is clear and professional.

4. Save the Message:

   • Once satisfied with your message, click Save.
   • Close the window by clicking Close.

Key Notes

• Automatic Timing: Messages will be sent automatically to customers the evening before their appointment.
• Customisation: Personalise the message to include details such as appointment time, location, or contact information.
• Permissions: Ensure you have the necessary access rights to modify SMS settings.
• Control: You can amend the time the text messages go out, How to Amend SMS Appointment Reminder Times

Example SMS Message

"Reminder: Your vehicle service appointment is scheduled for tomorrow at 10:00 AM. If you have any questions or need to reschedule, please call us at 0123 456 789. Thank you!"

Benefits

Setting up SMS appointment reminders helps:

• Reduce no-shows.
• Improve customer communication and satisfaction.
• Streamline appointment management.