How to Amend SMS Appointment Reminder Times

By default, SMS appointment reminders are sent at 5 PM (17:00) on the evening before the scheduled appointment. However, you can customise this time to better fit your business needs.

Steps to Adjust SMS Reminder Times

1. Access SMS Reminder Settings

• Navigate to Workshop > Service Parameters > SMS/Email > SMS Appointment Reminder

2. Enable Custom SMS Timing

• Tick the checkbox for "Set SMS Time" to activate the custom timing option

3. Enter the Desired Reminder Time

• In the time field, enter the hour in a 24-hour format
• Examples:
  ✅ Enter 15 to send reminders at 3 PM
  ✅ Enter 10 to send reminders at 10 AM
  ✅ Enter 18 to send reminders at 6 PM

4. Save the Settings

• Once the desired time is entered, save the settings
• The system will now send SMS appointment reminders at the specified hour

Key Considerations

Uses a 24-hour format – Ensure you input the correct time (e.g., 14 for 2 PM, not 2).
Maximise Engagement – Choose a time when customers are most likely to see and respond.
Pre-Appointment Communication – Helps reduce missed appointments by reminding customers at the best time.