Invoice Total Is Correct but Discounts / Options Do Not Add Up

Overview

Sometimes an invoice may show the correct final total, but the internal breakdown (vehicle price, discount, factory options, accessories) does not calculate correctly.

This can cause confusion when reviewing margin, discount values, and gross profit reporting.

This guide explains what causes it and how to check the correct invoice.

Why This Matters

If pricing elements do not calculate correctly, it can affect:

• vehicle gross profit reporting

• discount reporting

• sales order accuracy

• margin analysis

• management accounts figures

Even if the final invoice total looks correct, the internal breakdown may distort your reporting.

Common Symptoms

You may notice:

• the invoice total is correct

• the vehicle discount value looks wrong

• the discount does not match the sales deal

• gross profit appears too high or too low

• the sales order and invoice do not appear to match

What Usually Causes This

This is often caused by incorrect setup on the vehicle pricing form, such as:

• factory options set to zero incorrectly

• factory option retail price missing or incorrect

• discounts not being applied to all pricing components

• sales order pricing not stacking correctly

If a factory option is not included in the discount calculation, the deal will not balance correctly.

What To Check First

Step 1: Open the Vehicle Stock Record

Locate the vehicle and open the stock record.

Step 2: Check the Latest Invoice

Confirm you are viewing the most recent invoice version linked to the stock record.

If changes have been applied, the latest invoice will show the corrected calculation.

Step 3: Review Factory Options and Accessories

Check that:

• factory options have the correct retail values

• accessories have been included correctly

• none of the option values are incorrectly set to £0.00

Step 4: Confirm the Vehicle Discount

Review the discount line and confirm it matches what was agreed in the deal.

If the discount appears too high or too low, the pricing setup may be incorrect.

What To Do If the Invoice Does Not Balance

If the figures still do not add up:

1. Do not proceed with posting or finalising the invoice

2. Contact support with:

   • stock number

   • invoice number

   • screenshot of the pricing breakdown

3. Ask support to review the form pricing setup

Support can confirm whether the issue is caused by system configuration.

How to Prevent This Happening Again

To reduce the risk of pricing mismatches:

• confirm factory options are priced correctly before invoicing

• review the discount line before finalising

• confirm gross profit looks sensible before posting

• report any repeated issues to support immediately

If the issue is caused by a form configuration problem, it must be corrected once at system level.

Key Takeaways

• An invoice can display the correct total while the breakdown is wrong

• Factory option pricing is a common cause

• Incorrect option values can distort gross profit reporting

• Always check the latest invoice linked to the stock record

• If the issue repeats, support should review your pricing form setup