Why Can I Not Invoice a Workshop Job? FAQ

Why is the system blocking me from invoicing a job?

The most common reason for an invoicing block is that the Job Status is still set to "In Work" or a technician remains clocked onto the job. Navigator requires these operational steps to be finalised before it allows the creation of a financial invoice.

Where do I check job status?

Open the digital job card in the workshop module and look at the Status field displayed on the main job screen. This field must be updated from "In Work" to "Complete" (or your dealership's equivalent final status) to trigger the invoicing function.

What does "In Work" mean?

"In Work" signifies that the job is still active. This usually means a technician is still recording time against it, or the Service Advisor has not yet performed the final "Job Completion" action. While this status is active, invoicing is strictly blocked to prevent incomplete billing.

Can non-labour lines block invoicing?

Yes. Even if a job only contains parts-only lines or sublet items with no labour, some system workflows still require a formal Job Completion status. This ensures that the job is fully audited before the £ figures are posted.

What should I send Support if it keeps happening?

If you have confirmed all status and clocking requirements are met but still cannot invoice, please provide a screenshot to Support. Ensure the image captures:

• The full job screen (including the job number).

• The Job Status area.

• The Lines List (showing all parts and labour entries).