If ELSA Pro is not working, the first step is to restart your comms server.
The comms server is the machine on your network that handles communications between Navigator and VW external services such as ELSA Pro.
What to do
Restart your comms server.
Allow the machine to fully restart and reconnect to the network.
Once complete, reply to your Helpdesk ticket or email us back.
We can then check that the connection and relevant services are running correctly.
If you are unsure which machine is your comms server, your IT provider should be able to identify it for you.
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