Correcting Commission Due on a Stock Vehicle

If a commission amount is showing as due against a stock vehicle when it should already be cleared and has already been paid, this can normally be corrected by posting a zero-value receipt.

What to do

1. Open the relevant stock vehicle.

2. Post a receipt for £0.00 against the commission.

3. When prompted, mark the commission as fully paid.

4. Complete the receipt.

The commission should then update and display correctly against the vehicle.

Why is a zero receipt needed?

Posting the zero-value receipt allows Navigator to update the commission status without affecting the financial value of the vehicle.

Once the commission has been marked as fully paid, the outstanding commission should no longer show as due.