If you are using Global Payments for online payments, you may find that transactions appearing on your bank statement do not contain enough information to identify what the payment relates to.
Why does this happen?
When Navigator requests a payment through Global Payments, we send the relevant payment information as part of that request.
However, when Global Payments processes the transaction and sends the payment confirmation back, the confirmation does not include the same reference information.
This means Navigator is unable to provide a reference that can be matched directly to the transaction shown on your bank statement.
What should you do?
You will need to contact your Global Payments Account Manager and ask whether the payment details sent from Navigator can be included in the information shown against the corresponding bank transaction.
Your Global Payments Account Manager should be able to advise what reference information can be included and whether their setup can be adjusted to make reconciliation easier.
Who is my Global Payments Account Manager?
As part of setting up Global Payments, you should have been assigned an Account Manager or contact who helped configure the service.
If you are unsure who this is, we recommend contacting Global Payments directly and asking them to confirm your account contact.
Can Navigator change the bank reference?
No. Navigator sends the payment details when the transaction is requested, but we do not control the reference information that Global Payments returns or displays on your bank statement.
Any changes to the information shown against these transactions would therefore need to be discussed directly with Global Payments.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article