If Navigator freezes, locks up or closes when accessing certain Nissan part numbers, this may be caused by information contained within a Nissan parts price file.
What causes this?
On some Nissan price files, a part can be superseded to itself.
This creates a loop when Navigator attempts to follow the supersession information, which can result in the system appearing to freeze or close unexpectedly.
This issue only affects:
Nissan dealers
Nissan parts
What has been done?
Navigator includes a routine that identifies and corrects these self-superseded parts.
This correction routine now runs automatically, so affected part records should normally be corrected without any action being required.
What should I do if it happens again?
If Navigator continues to freeze or close when accessing a Nissan part number, please contact Helpdesk and provide the affected part number.
As the automatic correction is already in place, any further occurrences will need to be reviewed in more detail by the technical team.
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