Why Are Vehicles Missing from the Price List?

The Navigator Vehicle Model List is populated using data from a third-party supplier who sources model, specification, and pricing information directly from UK manufacturers. Occasionally, certain models may not appear in the list due to delays or omissions in the data supply process. This guide explains the common reasons for missing vehicles and how to address the issue.

Common Reasons for Missing Models

1. New Model Introductions

• Data Processing Delays:

  • When a new model (e.g., a new year model or special edition) is introduced, there can be a lag in the data being entered, verified, and released by the supplier.
  • This process can take up to 30 days before the data is included in Navigator's daily updates.

• Manufacturer Oversight:

  • In some cases, manufacturers fail to send updates to the data supplier.
  • The supplier may need to request the missing information directly from the manufacturer.

• What You Can Do:

  • If a model is missing, report the omission to Navigator support.
  • Keep in mind that it may take up to 30 days after reporting for the missing model to appear.

2. Older Models

• Non-Current Flags:

  • Each vehicle in the database is flagged as current or non-current based on the manufacturer's pricing list.
  • Non-current models are removed from the price list but remain in Navigator's files for 180 days to account for stock still in the network.

• Stock Vehicles:

  • If a model has been removed but stock is still available, you may need to add the model manually to continue using it.

• Erroneous Non-Current Status:

  • Occasionally, models may be incorrectly marked as non-current.
  • If this happens, Navigator can contact the data supplier to request a correction.

What to Do If a Vehicle Model Is Missing

1. Check for Recent Updates:

   • Verify if the model has recently been introduced or flagged as non-current.

2. Report the Omission:

   • Contact Navigator support to report missing models. Include details such as the model name, year, and any other relevant specifications.

3. Wait for Updates:

   • Allow up to 30 days for the data supplier to process and update Navigator.

4. Manually Add Models (if necessary):

   • For models not updated due to errors or omissions, manually add them to your system as a temporary workaround.
   • Manually Creating Models

Key Notes

• Data Lag: Delays of up to 30 days are common for new models to appear in the system.
• Non-Current Vehicles: Non-current models remain accessible for 180 days after removal from the manufacturer's price list.
• Supplier Corrections: Navigator can liaise with the data supplier to address errors or omissions in the database.