How to Investigate Missing Vehicle Details or Model Codes in Navigator

When creating or reviewing a vehicle stock record in Navigator, you may find that certain vehicle details or model codes are missing.

This can occur when the relevant model information is not available within the manufacturer's vehicle model or price file. However, if the information was previously present and has subsequently disappeared, a different investigation may be required.

This guide explains how to identify the type of issue and what information to check before contacting the Navigator Helpdesk.

Why might vehicle details or model codes be missing?

There are two main situations to consider:

1. The vehicle details were never available

The required vehicle model or code may not have been included in the manufacturer's model or price file when the stock record was originally created.

If this is the case, the relevant model information may need to be added or updated.

2. The vehicle details were previously available but have disappeared

If the model information was originally recorded and has subsequently gone missing, the issue may not be related to the manufacturer's price file.

Further investigation may be required to establish when the information changed and what caused it.

Identifying which situation applies is the first step towards resolving the issue.

How to investigate missing vehicle model details

Step 1: Check the vehicle stock record

Open the affected vehicle stock record in Navigator and review the available vehicle information.

Check which details are missing, such as:

• Manufacturer or make.

• Vehicle model.

• Model code.

• Model description.

• Any other expected vehicle details.

Make a note of the vehicle's stock number and the specific information that is missing.

Step 2: Establish whether the information was previously available

Before making any changes, confirm whether the missing details were ever recorded against the vehicle.

Consider the following questions:

• Were the vehicle model and description present when the stock record was originally created?

• Have the details disappeared since the record was created?

• Has the information been missing from the beginning?

• Are other vehicles of the same model affected?

This helps determine whether the investigation should focus on missing manufacturer model data or a possible change to existing vehicle information.

Step 3: Check the manufacturer's model or price file

If the model information was never available, the next step is to check the relevant manufacturer's model or price file.

Confirm whether the required vehicle model and associated model code are included.

If the model is missing from the file, this may explain why the information was unavailable when the vehicle stock record was created.

The missing model code may need to be added through the appropriate model or price-file maintenance process.

If you do not have access to maintain this information, contact the Navigator Helpdesk for assistance.

Important: Do not add or amend model codes without confirming that the information is correct for the vehicle and manufacturer.

Step 4: Investigate information that has disappeared

If the vehicle model details were previously present but have subsequently disappeared, the issue should be investigated separately.

In this situation, checking the manufacturer's price file alone may not identify the cause.

Further investigation may involve reviewing available record history or system logs to establish whether the information was changed or removed.

If the reason is not immediately apparent, contact the Navigator Helpdesk.

What information should I provide to the Helpdesk?

If you cannot identify why the vehicle information is missing, provide the following details when raising a support ticket:

• Vehicle stock number: The stock record affected.

• Manufacturer and model: The expected vehicle make and model.

• Missing information: The specific fields or model codes that are unavailable.

• Previous information: Whether the details were previously present or have always been missing.

• Other affected vehicles: Whether the issue affects one vehicle or multiple stock records.

• Supporting evidence: Screenshots or examples showing the missing information.

Providing this information will help the Support Team determine whether the issue relates to missing manufacturer model data or requires further investigation.

What if the model is missing from the manufacturer's price file?

If the required model or model code is not included in the relevant manufacturer's file, the information may need to be added or updated.

The correct procedure will depend on how your dealership's manufacturer model data is maintained within Navigator.

If you are unsure how the model information should be updated, contact the Navigator Helpdesk before making changes.

Summary

Missing vehicle details or model codes do not always have the same cause.

The most important first step is to establish whether the information was never available or was previously present and has subsequently disappeared.

To investigate:

1. Open the affected vehicle stock record.

2. Identify which vehicle details or model codes are missing.

3. Confirm whether the information was previously present.

4. Check the manufacturer's model or price file if the information was never available.

5. Contact the Navigator Helpdesk if the model is missing from the file or existing details have unexpectedly disappeared.

Identifying when the information became unavailable helps narrow down the investigation and ensures the appropriate corrective action can be taken.