Why are remittances not sending?

Modified on Mon, 16 Oct 2023 at 12:15 PM

To ensure that the Remittance sends correctly please read and understand the area's that need to be set up first.


In Purchase Ledger on an account the first item to check is that the account has an email address entered on the Details Tab.



Also in Setup, you need to have data entered into the Subject and Body of the email.

Once these have been populated, the next step is to check if the tick box has been entered, this is either on the Payments or the Payment run.


On Payments the box to tick is as shown


On the Suggested Payments, this may be know as the payment run after confirming the payment you are presented with a "Confirm Payment" window.


For a more in depth explanation of this I recommend using our Training platform where we have an Online course available explaining the Purchase ledger and its attributes.

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