Why Are Remittances Not Sending?

Modified on Mon, 17 Feb at 8:04 AM

If remittances are not sending correctly, it's essential to check a few key setup areas to ensure all required fields and settings are properly configured.


Steps to Ensure Remittances Send Successfully

1. Verify the Supplier Account Email Address

  • Navigate to Purchase Ledger > Supplier Account
  • Open the supplier record and go to the Details Tab
  • Ensure a valid email address is entered

Without an email address, remittances cannot be sent.


2. Check Email Setup in System Settings

  • Go to Setup > Email Settings
  • Ensure that the Subject and Body fields are populated
  • Without these, the system may fail to generate the remittance email

The email configuration must be completed before remittances can be processed.


3. Confirm That the Required Tick Box is Checked

  • In Payments, ensure the correct tick box is enabled for remittance emails
  • In Suggested Payments (Payment Run):
    • After confirming the payment, a "Confirm Payment" window appears
    • Make sure the remittance email option is checked

If this is unchecked, the system will not send the remittance.


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