If remittances are not sending correctly, it's essential to check a few key setup areas to ensure all required fields and settings are properly configured.
Steps to Ensure Remittances Send Successfully
1. Verify the Supplier Account Email Address
- Navigate to Purchase Ledger > Supplier Account
- Open the supplier record and go to the Details Tab
- Ensure a valid email address is entered
✔ Without an email address, remittances cannot be sent.
2. Check Email Setup in System Settings
- Go to Setup > Email Settings
- Ensure that the Subject and Body fields are populated
- Without these, the system may fail to generate the remittance email
✔ The email configuration must be completed before remittances can be processed.
3. Confirm That the Required Tick Box is Checked
- In Payments, ensure the correct tick box is enabled for remittance emails
- In Suggested Payments (Payment Run):
- After confirming the payment, a "Confirm Payment" window appears
- Make sure the remittance email option is checked
✔ If this is unchecked, the system will not send the remittance.
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