Reasons Items May Not Appear on Till Reconciliation

When items fail to appear on the Till Reconciliation, it can cause confusion and disrupt end-of-day processes. This guide explains the primary reason for such discrepancies and provides clarity on the conditions required for invoices to be included in the till reconciliation report.

Why Items May Not Show on Till Reconciliation

Invoices will only display on the till reconciliation if the corresponding workshop job has been both invoiced and released.

• Invoiced but Not Released:
  If a workshop job has been invoiced but remains unreleased, it will not appear on the till reconciliation. This ensures that only completed and fully processed jobs are included in the financial summary.

How to Ensure Items Appear on Till Reconciliation

1. Check Workshop Job Status:

   • Navigate to the job in the workshop system and verify its current status.
   • Ensure the job is marked as both invoiced and released.

2. Release the Job:

   • If the job is invoiced but not released, update the status to released. Once this is done, the item will be eligible to appear on the till reconciliation.

3. Run Till Reconciliation Again:

   • After releasing the job, rerun the till reconciliation process to confirm the item is included.

Scenarios Where This Issue Occurs

• Partially Processed Jobs: Jobs are invoiced but inadvertently left unreleased, leading to missing entries in the till reconciliation.
• Unfamiliar Processes: Staff may be unaware that both invoicing and releasing are required for workshop jobs to appear in financial reports.