Missing transactions in your till reconciliation often occur because workshop jobs are invoiced to an account rather than directly to the customer. This is a standard process. When service invoices are billed to an account, they appear on the till reconciliation for the day they are invoiced, not the day they are released.
If you have multiple request lines—one billed to an account and another billed to the customer—the account-billed transaction will appear on the till reconciliation on the day it’s invoiced. The customer-billed transaction will appear on the till reconciliation for the day it’s released.
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