Missing transactions in your till reconciliation are usually due to the timing difference between when a job is billed to an account and when it is released.
The Core Reason: Billing to Accounts
The primary cause for missing transactions is that workshop jobs are often invoiced to an account (e.g., an internal or debtor account) rather than being billed directly to the customer at the till.
When a service invoice is billed to an account, the transaction will appear on the till reconciliation based on the Invoiced Date, not the date the customer takes the vehicle (Released Date).
Handling Split Transactions
If a single job has multiple request lines (e.g., one part of the job is billed to an account and another part is paid by the customer):
Account-Billed Transaction: This will appear on the till reconciliation on the day it is invoiced (the earlier date).
Customer-Billed Transaction: This will appear on the till reconciliation for the day the vehicle is released (the later date, when the payment is actually taken).
Understanding the difference between the Invoiced Date and the Released Date is key to correctly reconciling your till totals.
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