Resolving Blank Vehicle Details in Workshop Jobs

Occasionally, vehicle details on a workshop job may appear blank or change unexpectedly. This issue typically occurs when the vehicle has been removed from the customer record. Understanding the cause and knowing how to resolve this ensures accurate and seamless workflow management.

Why Do Vehicle Details Go Blank?

• Vehicle Removed from Customer Record:
  If the vehicle associated with a workshop job is deleted or removed from the customer record, the job will no longer display the vehicle details.

How to Resolve the Issue

1. Identify the Problem:

   • Check if the vehicle is missing from the customer’s record. This is the most common cause of blank vehicle details on a workshop job.

2. Cancel the Affected Job:

   • Open the workshop job with missing vehicle details.
   • Cancel the job to remove it from the workflow.

3. Recreate the Workshop Job:

   • Re-enter the job into the system, ensuring the correct vehicle details are included.
   • Verify that the vehicle is correctly associated with the customer record before proceeding.

Key Considerations

• Preventing Future Issues:
  Avoid removing vehicles from customer records if there are active jobs linked to them. If removal is necessary, ensure all related jobs are updated accordingly.

• Double-Check Associations:
  Before cancelling and recreating jobs, confirm whether the vehicle is present in the customer record to avoid unnecessary duplication.

Scenarios Where This Process is Useful

• The vehicle was accidentally removed from the customer record.
• A blank or incorrect vehicle appears in an active workshop job.
• Ensuring vehicle details are accurately reflected in newly created jobs.