Resolving the "Parts on Order" Error When Invoicing a Job

When invoicing a workshop job, encountering the "Parts on Order" error indicates that the system has identified parts still listed as on order or pending. This guide explains how to troubleshoot and resolve the issue step by step.

Steps to Resolve the "Parts on Order" Error

1. Check the Parts Tab:

   • Navigate to the Parts Tab within the job.
   • Look for any parts listed in the "Parts on Order" section.
   • If a part is no longer required:
     • Request the Parts Department to cancel the order.
     • Confirm the part is removed from the "Parts on Order" section.

2. Verify Job Line Status:

   • Review the job lines in the system.
   • Ensure no job line is set to a status of "Awaiting Parts". Update the status if required.

3. Report to Support if Unresolved:

   • If all parts have been addressed and job lines are correctly updated, but the error persists:
     • Contact the Support Team for assistance.
     • Provide all relevant details about the job to help expedite the investigation.

Key Notes

• Cancelled Parts: Ensure parts cancellations are processed promptly to prevent delays.
• Status Updates: Always update job line statuses after parts are received or deemed unnecessary.
• Support Escalation: If the error persists, gather detailed information about the job and steps taken before reporting the issue.