Why Am I Receiving the "Parts on Order" Error When Invoicing a Job?

If you encounter the error "Parts on Order" when invoicing a workshop job, follow these steps to resolve the issue:

1. Check the Parts Tab:

   • Navigate to the Parts tab within the job.
   • Look for any parts listed under the "Parts on Order"section:
     • If the part is no longer required, contact the Parts Department to cancel the order.

2. (Example Screenshot: mceclip0.png)

3. Verify Job Line Status:

   • Ensure that no job line is set to the status "Awaiting Parts."
   • Update the status if necessary.

4. (Example Screenshot: mceclip1.png)

5. Still Encountering the Error?

   • If all the above checks are complete and the error persists, escalate the issue to the Support Team.
   • A Support Operative will investigate and assist further.