How to Access the Navigator Customer Portal

Step 1: Visit the Portal URL

To begin, open your web browser and navigate to the following URL for the customer portal: https://support.dmsnavigator.com/support/solutions 

Step 2: Sign In to Your Account

Once you reach the portal homepage, you’ll be prompted to sign in. Here’s how:

1. Enter Your Credentials
   You can log in using your registered email address and password. If this is your first time accessing the portal, check your email inbox for an invitation email from the support team, which will contain login instructions.

2. Single Sign-On (SSO)
   If your organisation has set up single sign-on (SSO), you may see an option to sign in using your corporate credentials, such as your Google, Microsoft, or SAML accounts. Select the relevant option and follow the prompts.

3. Resetting Password
   If you’ve forgotten your password, click the “Forgot Password?” link on the login page. You’ll receive an email with instructions to reset your password.

Step 3: Navigating the Customer Portal

Once you’re logged in, you’ll be taken to your dashboard. This page serves as the control centre for your support tickets.

1. View Your Tickets

   • Click on the “Tickets” tab to view a list of all your support tickets. You can view open, pending, and closed tickets.
   • Use filters to sort tickets by status or date.

2. Create a New Ticket

   • If you need help with a new issue, click the “New Support Ticket” button.
   • Fill in the necessary details, such as the subject, description, and any attachments that might help the support team resolve your query faster.

3. Search Knowledge Base
   The portal may have a Knowledge Base section where you can find articles, FAQs, and troubleshooting guides to help you resolve common issues on your own.

4. Check Ticket Status
   You can track the progress of your open tickets in real-time. Each ticket will display its current status (e.g., Open, In Progress, Resolved) and include updates or responses from the support team.

Step 4: Submitting Feedback or Closing Tickets

After your issue is resolved, you may be asked to provide feedback on your experience. Here’s how you can do it:

• Once your ticket is marked as resolved, you’ll have the option to rate your experience.
• If your issue is fully resolved, you can manually close the ticket from your dashboard.

Additional Tips:

• Updating Your Profile
  To update your profile information (e.g., name, contact details, password), click on your name at the top-right corner of the portal, then select "Profile Settings."

• Replying to Support Agents
  If the support team responds to your ticket, you can reply directly within the portal, or you may respond via email, which will be automatically updated in the ticket thread.