Customer Details Missing from Vehicle Invoice

Modified on Mon, 3 Mar at 11:37 AM

If customer details are missing from a vehicle invoice, it may be due to incomplete or incorrect customer information, sales order settings, or an issue with the invoice customer type.


Steps to Resolve Missing Customer Details

1. Verify Customer Information

  • Navigate to Stock Record > Sales Status > View Customer.
  • Check whether the correct details have been entered:
    • Private Sale: Ensure the Personal tab is completed.
    • Business Sale: Ensure the Business tab is correctly filled in.

2. Check Sales Order Settings

  • In the Sales Status tab, click on View Order.
  • Ensure the Sales Order type matches the customer details:
    • If it's a Personal Sale, the Personal tab should be filled out.
    • If it's a Business Sale, the Business tab should be completed.

3. Confirm Invoice Customer Type

  • Ensure the invoice is issued to the correct customer type.
  • Double-check that the system has correctly assigned the invoice to either:
    • A Personal customer (if it's a private sale).
    • A Business customer (if it's a company sale).

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