Why is the VRM Not Generating Vehicle Details?

Common Causes

1. Plate Changes:

   • The vehicle has undergone a plate change, causing the system to mismatch data.

2. Incorrect VRM Data:

   • The data linked to the VRM may be outdated or incorrect.

3. Input Errors:

   • The registration number entered might be incorrect.

4. Missing Data:

   • The vehicle's details might not be available in the system or online databases.

Steps to Resolve

1. Verify Vehicle Details

1. Use the DVLA Check MOT and Car Tax page to confirm the vehicle details are correct.
2. Double-check the registration number with the customer to ensure accuracy.

2. Manually Input Vehicle Details

1. In the vehicle record, click the Change button next to the displayed model.
2. A box will appear for manual entry of the vehicle details.
3. For fields with missing specifications:
   • Click the + button next to the dropdown box.
   • Manually input the required details.
4. Continue filling out the information, then click OK to save.

3. For New Customers

1. Create a Customer Record:
   • If the customer is new, create their record first before attempting to add the vehicle.
2. Add the Vehicle:
   • After creating the customer record, navigate to the Vehicle Icon and follow the steps above to manually input the vehicle details.

Key Notes

• Customer Confirmation: Always confirm with the customer that the registration and details provided are accurate.
• Manual Overrides: Use manual input when VRM data is unavailable or inaccurate.