Understanding "Less Customer Support" on Sales Orders and Invoices

The "Less Customer Support" line on a sales order or invoice refers to a discount applied to the vehicle as part of the deal. This field is typically used to represent a manufacturer or dealer-funded contribution that reduces the sale price of the vehicle.

Understanding this field is important for ensuring that the pricing structure of the deal is accurate. Incorrect values here can result in customer billing errors, underreported revenue, or discrepancies between internal systems and manufacturer records.

What Does "Less Customer Support" Indicate?

• It shows that a discount has been applied to the vehicle.

• This discount may originate from:

  • Manufacturer contributions

  • Dealer discounts

  • Promotional campaigns

The value listed under "Less Customer Support" reduces the total payable by the customer.

When to Review or Take Action

If the "Less Customer Support" amount appears to be incorrect, this usually indicates one of two issues:

1. Incorrect pricing configuration

   • A discount has been mistakenly applied (or not applied).

   • The sales order needs to be reviewed to correct the pricing.

2. Incorrect order setup

   • The sales order was raised with the wrong figures from the outset.

How to Correct an Incorrect "Less Customer Support" Entry

If the discount shown is incorrect, take the following actions:

1. Review the Sales Order

   • Check the deal pricing and any discount values applied.

   • Confirm with the relevant team (e.g. pricing or sales) if the support amount was intentional.

2. Amend the Order

   • If the error can be corrected within the system, update the sales order to reflect the correct figures.

3. Cancel and Re-Raise the Order (if needed)

   • If the pricing cannot be edited directly, cancel the sales order.

   • Create a new sales order with the accurate figures and correct customer support value.