If a vehicle is showing a duplicated contra settlement figure and the debtors balance is incorrect, this can be corrected by reversing the existing settlement and reposting it.
How to Correct the Duplicated Contra Settlement
Locate and open the affected vehicle record in Navigator.
Check the settlement information to confirm that a duplicated contra settlement is showing.
Reverse the existing settlement against the vehicle.
Once reversed, repost the settlement using the correct details.
Ensure the settlement is set to Contra when reposting.
Complete the settlement posting.
Check the vehicle record and the debtors balance to confirm that the figures are now correct.
Important Information
When reposting the settlement, ensure that Contra is selected.
Reposting the settlement without selecting Contra may result in incorrect accounting entries.
Always check the vehicle settlement figures and debtors balance after making the correction.
If the duplicated settlement or debtors discrepancy remains after following these steps, please contact Navigator Support for further assistance.
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