Why is a vehicles service history missing?

Modified on Mon, 16 Oct 2023 at 03:53 PM

Vehicle history can sometimes become unattached from the customer record, this can be caused by a number of things.

 

To rebuild the vehicle history against a customer vehicle go into Customer > Vehicle > Update (next to the reg field) and Rebuild History.

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The screen will pause for a couple of seconds while the system links all the historic history data back to the vehicle.

 

Close out the record and go back in to check the history.

 

*if this fails please contact the Navigator Helpdesk for further assistance.

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