How to Remove Strikethrough Lines in Email Confirmations

The Issue

If lines are appearing through the text in your outbound email confirmations, this is caused by a persistent CSS formatting style known as "strikethrough" (text-decoration: line-through). This style typically indicates deleted or irrelevant text and needs to be manually disabled in the email settings.

The Solution: Amending the CSS

To remove the strikethrough effect from your email text:

1. Navigate to Parameters:

   • Go to Service Parameter > Email/SMS.

2. Access CSS Editor:

   • Click on the small CSS button to open the stylesheet editor.

3. Locate and Amend:

   • Locate the CSS setting (likely text-decoration) that is applying the strikethrough effect.

   • Change the value to none (i.e., text-decoration: none;).

4. Save:

   • Save your changes in the CSS Editor and close the window.

This adjustment will remove the lines from your email text, ensuring your confirmations appear clean and professional.