Unable to install/update Navigator due to pathway error > Create A New Folder In C Drive?

Modified on Tue, 17 Oct 2023 at 12:58 PM

Occasionally users will experience an error whilst trying to install or upgrade Navigator.

 

The error message will display as below

mceclip0.png

 

This will be caused by the users folder not existing, to create this follow the below steps.

 

Go to C Drive on customers computer > dms and create a folder (title it with the users name in)

 

mceclip0.png

mceclip1.png

 

Make sure the server address is added aswell, you can find this by the going to the start menu and typing in Navigator setup, also tick the secure connection box and confirm

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article