Resolving the "Not All Time Allowed Allocated to Technicians" Errorwhen trying to invoice?

When invoicing a workshop job, the error message "Not all time allowed allocated to technicians" typically indicates a mismatch between the allocated technician time and the allowed time on a request. This guide explains the likely causes of the error and provides steps to resolve it.

Common Cause of the Error

• The "Time (allowed to tech) if different" box on the request line does not match the value in the "Allocated" column in the Technician Log section of the History tab.

• If no technician logs have been allocated to the request, the "Time (allowed to tech) if different" box must be left blank.

Steps to Resolve

1. Check the Request Line:

   • Open the workshop job and locate the relevant request line.
   • Click on the request line to view the "Time (allowed to tech) if different" box.

2. Match the Allocated Time:

   • Navigate to the Technician Log section under the History Tab.
   • Verify the time specified in the "Allocated" column for the request.
   • Ensure the value in the "Time (allowed to tech) if different" box matches the allocated time.

3. Adjust if No Technician Logs Exist:

   • If the request has no technician logs allocated:
     • Leave the "Time (allowed to tech) if different" box blank.

4. Save and Retry:

   • Once the times are matched or adjusted, save the changes and attempt to invoice the job again.

Additional Resources

• Video Tutorial:
  • Refer to the video below for a step-by-step explanation of how to resolve this error.

Key Notes

• Consistency in Times:

  • Ensure the allowed time matches the allocated time for each request to prevent this error.

• Blank for Unallocated Requests:

  • For requests without technician logs, the allowed time box should remain empty.

• Verification:

  • Always double-check the Technician Log and History Tab for discrepancies before invoicing.

Scenarios Where This Process is Useful

• Resolving errors during workshop job invoicing.
• Ensuring technician time allocation is accurate and consistent.
• Avoiding delays caused by mismatched or incomplete time entries.