Upcoming Change: A New Way to Talk to Johnny 5

Modified on Fri, 16 May at 4:17 PM

We’re making an important improvement to how you interact with Johnny 5our AI-powered support assistant. From version 25.10.0you’ll no longer be limited to single question interaction. Instead, you’ll be able to engage in flowing, back-and-forth conversation with Johnny 5 - just like you would with real person.

This update is designed to make your support experience smoother, faster, and more helpful.

What’s Changing?

  • Current ExperienceAt present, the “Contact Helpdesk” button allows you to submit one question at time. If you need more help, you have to start again from scratch with new question.

  • New Experience (from 25.10): The interaction will become conversational. You’ll be able to:

    • Ask follow-up questions.

    • Clarify responses.

    • Build on previous answers without having to retype the context.

    • Stay in the same thread until your query is resolved.

Why This Matters

  • More Help in One GoNo need to restart each time - you can explore your issue in more depth without repetition.

  • Faster AnswersGet to the solution more efficiently by refining your question or asking for more detail immediately.

  • Improved ClarityIf something isn’t clear, you can simply ask Johnny to explain differently or give examples.

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