We’re making an important improvement to how you interact with Johnny 5, our AI-powered support assistant. From version 25.10.0, you’ll no longer be limited to a single question interaction. Instead, you’ll be able to engage in a flowing, back-and-forth conversation with Johnny 5 - just like you would with a real person.
This update is designed to make your support experience smoother, faster, and more helpful.
What’s Changing?
Current Experience: At present, the “Contact Helpdesk” button allows you to submit one question at a time. If you need more help, you have to start again from scratch with a new question.
New Experience (from 25.10): The interaction will become conversational. You’ll be able to:
Ask follow-up questions.
Clarify responses.
Build on previous answers without having to retype the context.
Stay in the same thread until your query is resolved.
Why This Matters
More Help in One Go: No need to restart each time - you can explore your issue in more depth without repetition.
Faster Answers: Get to the solution more efficiently by refining your question or asking for more detail immediately.
Improved Clarity: If something isn’t clear, you can simply ask Johnny 5 to explain differently or give examples.
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