This hub contains all guidance for using the Workshop Module in Navigator. It covers every stage of workshop operations, from creating jobs and managing technicians to processing warranty claims and running reports.
Free training videos are also available here:
https://www.youtube.com/@NavigatorHelp/playlists
Articles in This Hub
Service Reception
How to create jobs, invoice work, and manage all aspects of the workshop.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613799Technicians Clock
How technicians clock on and off jobs in the workshop.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613798Service Manager’s Toolkit
How to manage service operations, including till reconciliations and key reports.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613800Warranty Ledger
How to process and post warranty claims.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613801Service Parameters
How to amend service parameters, such as labour rates.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613802Technicians App
How technicians clock on via a mobile device.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613797VHC
How to use the integrated Vehicle Health Check system.
https://support.dmsnavigator.com/en/support/solutions/folders/103000613813
Why This Matters
Ensures workshop processes are consistent and efficient
Keeps job, technician, and warranty records accurate
Supports timely invoicing, reporting, and customer communication
Provides free training resources to support ongoing learning
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