Workshop Module – Knowledge Hub

Modified on Sat, 9 Aug at 10:08 AM

This hub contains all guidance for using the Workshop Module in Navigator. It covers every stage of workshop operations, from creating jobs and managing technicians to processing warranty claims and running reports.

Free training videos are also available here:
https://www.youtube.com/@NavigatorHelp/playlists

Articles in This Hub

  1. Service Reception
    How to create jobs, invoice work, and manage all aspects of the workshop.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613799

  2. Technicians Clock
    How technicians clock on and off jobs in the workshop.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613798

  3. Service Manager’s Toolkit
    How to manage service operations, including till reconciliations and key reports.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613800

  4. Warranty Ledger
    How to process and post warranty claims.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613801

  5. Service Parameters
    How to amend service parameters, such as labour rates.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613802

  6. Technicians App
    How technicians clock on via a mobile device.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613797

  7. VHC
    How to use the integrated Vehicle Health Check system.
    https://support.dmsnavigator.com/en/support/solutions/folders/103000613813

Why This Matters

  • Ensures workshop processes are consistent and efficient

  • Keeps job, technician, and warranty records accurate

  • Supports timely invoicing, reporting, and customer communication

  • Provides free training resources to support ongoing learning

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