Marketing Module – Knowledge Hub

This hub contains all guidance for using the Marketing Module in Navigator. It covers everything from managing customer records to creating campaigns and maintaining clean, accurate marketing data.

Free training videos are also available here:
https://www.youtube.com/@NavigatorHelp/playlists

Articles in This Hub

1. View Customer/Prospect
   How to manage customer records, including adding new customers and vehicles.
   https://support.dmsnavigator.com/en/support/solutions/folders/103000613999

2. Campaigns
   How to create and manage marketing campaigns in Navigator.
   https://support.dmsnavigator.com/en/support/solutions/folders/103000614000

3. Marketing Data Management
   How to maintain and clean customer data to keep records accurate.
   https://support.dmsnavigator.com/en/support/solutions/folders/103000614001

4. ACM (Aftersales Contact Manager)
   How to use ACM to contact customers about MOTs, services, and other aftersales opportunities.
   https://support.dmsnavigator.com/en/support/solutions/folders/103000614002

5. Marketing Setup
   How to create user-defined pages and set mandatory fields for marketing data.
   https://support.dmsnavigator.com/en/support/solutions/folders/103000614003

Why This Matters

• Ensures marketing data is accurate and compliant with regulations

• Improves efficiency when creating targeted campaigns

• Strengthens customer communication and aftersales retention

• Provides free training resources to support ongoing learning