Short Answer
No, SMS messages cannot be deleted from the customer history.
Why This Matters
Customer history is a permanent record designed for auditing and data protection compliance. It ensures that all communication with customers is accurately logged and remains unaltered.
Explanation
The system prevents deletion of any entries within the customer history, including SMS messages, emails, and other communication records.
This restriction exists to:
Maintain a complete and reliable audit trail of all customer interactions.
Protect against data being changed or removed unintentionally.
Support legal requirements, such as responding to Subject Access Requests (SARs) under data protection legislation.
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